Privacy Policy

Data controller

City of Espoo, Tapiola Sinfonietta.
PL 3262
02070 ESPOO CITY

Email: tapiola.sinfonietta@espoo.fi
Phone: Espoo City Call Center +358 9 81621

Purpose of personal data processing

The website processes personal data for the following purposes:

Ticket sales and customer service (ticket purchases are directed to our partner's system, Lippupiste Oy's Lippu.fi).
Contacts and feedback (forms and emails).
Newsletters and announcements.
Monitoring and development of website use (cookies and analytics).

Personal data processed

Name and contact details (email, phone number, address).
Payment details in connection with ticket sales (processed only in the ticket sales partner's system).
Communication content (feedback, contacts).
Technical data collected through cookies and analytics (IP address, browser type, usage time).

Sources of personal data

Data is obtained from the user themselves (forms, emails, ticket purchases) and through cookies and analytics.

Disclosure and transfer of personal data

Information related to ticket sales is transferred to the ticket sales partner (Lippupiste Oy).
The data will not be disclosed to third parties for marketing purposes without consent.
Data may only be transferred outside the EU if the service provider complies with the requirements of the GDPR.

Data retention period

Customer data is retained for as long as the customer relationship is valid.
Newsletter subscriber data is stored until the subscriber cancels their subscription.
Feedback and communications are stored for a maximum of two years.
Cookie and analytics data is stored for a maximum of 26 months.

Rights of the data subject

The data subject has the right to:

Access their own data.
Request the rectification or erasure of data.
Restrict or object to the processing of data.
Withdraw consent to receive newsletters.
Lodge a complaint with the Data Protection Authority.

Cookies

The website uses cookies to ensure the functionality of the service and to collect visitor statistics. Users can manage cookies in their browser settings.